Terms and Conditions

Effective Date: 11/25/2024

Welcome to Neebs! These Terms and Conditions govern your use of www.the-neebs.com (the "Website") and any purchases, subscriptions, or services provided by Neebs ("we," "us," or "our"). By accessing or using our Website, you agree to these Terms and Conditions. Please read them carefully.

1. General Use of the Website

By using the Website, you agree to:

  • Use the Website for lawful purposes only.

  • Provide accurate and complete information when creating an account or placing an order.

  • Not misuse the Website by engaging in fraudulent activities or attempting unauthorized access to our systems.

Failure to comply with these terms may result in restricted access to the Website and potential legal action.

2. Orders and Payments

  1. Order Placement: Orders can be placed through the Website as a guest or by creating an account.

  2. Payment Methods: Neebs accepts major credit cards, PayPal, Venmo, and Apple Pay.

  3. Order Confirmation: An email confirmation will be sent once payment is successfully processed.

  4. Product Availability: All products are subject to availability. In the event of stock shortages, we will notify you and issue a refund or offer alternative options.

  5. Pricing: Prices are displayed in USD and are subject to change without prior notice.

3. Shipping and Delivery

  1. Shipping Regions: We currently ship within the United States of America only.

  2. Flat Shipping Rate: A flat shipping fee of $4.99 applies to all orders. This rate is subject to change at our discretion.

  3. Processing Times: Orders are typically processed within 1-3 business days.

  4. Delivery Times: Shipping times vary depending on the destination but generally range from 3-7 business days.

  5. Delays: Neebs is not responsible for delays caused by shipping carriers, weather, or other unforeseen circumstances.

4. Returns and Refunds

  1. Eligibility: Returns or exchanges are accepted within 10 days of delivery for unused, unopened items in their original packaging.

  2. Refunds: Approved refunds will be issued to the original payment method.

  3. Return Shipping Costs: Customers are responsible for return shipping unless the item is defective or incorrect.

  4. Final Sale Items: Personalized or customized products, such as custom gift boxes, are final sale and not eligible for returns or exchanges.

5. Subscription Services

  1. Description: Neebs offers customizable subscription services for regular coffee and tea deliveries.

  2. Billing: Subscriptions are billed on a recurring basis (bi-weekly, monthly, or quarterly).

  3. Modifications or Cancellations: Subscription changes must be made at least 10 business days before your next billing cycle to take effect.

6. Custom Gift Boxes

  1. Options: Neebs offers pre-made, surprise, and customizable gift box options.

  2. Customization: Customers can select specific items to create a unique gift box.

  3. Disclaimer: Neebs reserves the right to substitute unavailable items in customized boxes with equivalent alternatives.

7. Allergy Disclaimer

When purchasing edible items, you will be prompted to disclose any food allergies or restrictions during checkout. While we do our best to accommodate your needs, we cannot guarantee that products have not been in contact with allergens, such as nuts, dairy, or gluten, as they may be sourced from facilities that handle such ingredients.

Neebs is not liable for allergic reactions or other adverse outcomes caused by food or beverage products.

8. Product Disclaimer

  1. Coffee and Tea: Store coffee and tea properly to maintain freshness. Neebs is not responsible for issues resulting from improper storage.

  2. Candles: Never leave candles burning unattended. Always follow the safety instructions provided on the product label.

  3. Subjective Preferences: Dissatisfaction with a product’s taste, scent, or other subjective qualities does not constitute grounds for liability or compensation.

9. Limitation of Liability

  1. No Warranties: All products offered by Neebs are provided "as is" and "as available," without any warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

  2. Customer Responsibility: By purchasing from Neebs, you agree to use all products responsibly and according to provided instructions. Neebs is not liable for any damages, injuries, or dissatisfaction arising from the use or misuse of its products.

  3. Maximum Liability: In no event shall Neebs’ total liability exceed the amount paid by the customer for the specific product in question.

10. Intellectual Property

All content on the Website, including text, images, logos, and product designs, is the property of Neebs or its licensors. You may not reproduce, distribute, or use our content without prior written permission.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles. Any disputes will be resolved exclusively in the courts of Massachusetts.

12. Changes to These Terms

Neebs reserves the right to update or modify these Terms and Conditions at any time. Updates will be effective immediately upon posting on the Website.

13. Contact Us

For questions or concerns regarding these Terms and Conditions, please contact us:
Email: neebs@the-neebs.com